Our historic milestones
What comes of growth and then contraction, then growth again? Years of celebrations and some grief, for ourselves and our clients? It yields a rich soil for us today. There’s a time and place to grow in summer, rest in winter, then emerge in springtime again. Enjoy these highlights from our history. We look forward to learning your story…
Patrick Pitman started E-business Coach, Inc. from an office on Main Street in Livingston, Montana with capital scrounged from selling his Ford truck. That gave a few months of runway.
Ecommerce early days
We help Redoxx.com with email marketing for the holidays, the first ecommerce client. This DTC manufacturing relationship grows to the present day.
First SaaS products
We create Total Blue Survey, a survey software tool. Then extend this to Total Blue System, a turnkey ecommerce platform with CMS, Email Marketing, Shopping Cart and hosting.
First international merchant
Total Blue System, our SaaS ecom product, powers up a .co.uk domain for a children’s clothing catalog company based outside London.
Our ecommerce SaaS product suffers unauthorized root to a backup server. Credit card fraud at risk, millions in fines pending! Investigation unfolds with Visa and we hustle, hustle to become PCI compliant.
Ecommerce growth leader
Ecommerce clients grow 4x the e-retail industry average with SEO-friendly ecommerce platform and efficient back-end integrations.
PCI Data security breach from 2005 resolved, no fraud, no fines. We’re secure, exhausted and nearly broke.
Retire SaaS, crash and burn
After key clients go bankrupt after Christmas, suffering from the recession, our SaaS product runs out of gas. We migrate hosting clients to new platforms. Tears of despair, and relief.
Partnered with a client, we develop an edutainment online training experience called Frankly eCommerce. Learn how to grow sales online.
We open a consulting office in Austin, Texas and build a practice helping established B2B companies shift to a B2C ecommerce model.
We go on a deep dive into luxury retail at a hand-crafted scale. Many flights to London in a consulting effort to modernize an emerging brand.
We rebuild a client’s customer service operation from the ground up, serving a tough industry with a deservedly bad reputation. Hiring, SOP’s, multi-channel ops. Hello angry customers, we’re no longer scared to help you!
Running CX operations for ecommerce clients, and a tranformative Intensive Care Unit hospital experience, inspire the ATTUNED method for customer experience teams.
Shopify Top 1%
We support a 40-year-old niche B2B brand in its transition to DTC ecommerce. It earns top 1% of all Shopify merchants in sales growth.
We reorganize our consultancy. The ebusiness pros help product companies sell on-line, easier. A focus on customer service ops and email marketing.
A new name for our company that forecasts our growth for the next 20 years! We redefine ebusiness, seek an easier way, and acclaim our new hippo mascot.
We organize our wordpress clients of the last 12 years into a simple support package offering at ebusiness WP. Call it the chill website owners club!
A new publishing and training resource for people who might feel overwhelmed at work. Entrepreneurs, marketers, operations and customer service pros start with listening to our podcast.